FAQ's
How do I place an order?
Browse our collection, select your preferred size, and click Add to Cart. Proceed to checkout, enter your shipping details, and complete your order.
How can I track my order?
Once your order has been dispatched, tracking information may be shared via WhatsApp, SMS, email, or through the courier service, where available.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available nationwide across Pakistan, subject to order verification.
Are there any additional charges for COD?
No. We do not charge any additional fee for Cash on Delivery orders.
What are the delivery charges?
Fit Flare offers FREE shipping on all orders across Pakistan.
How long does delivery take?
Estimated delivery times after dispatch are:
- Lahore: 1–2 business days
- Major Cities: 3–5 business days
- Remote Areas: 6–7 business days
Delivery times are estimates and may vary due to courier operations, public holidays, weather conditions, or other unforeseen circumstances.
Why was I contacted to verify my order?
To help prevent fraudulent transactions and ensure accurate order fulfillment, Fit Flare may contact customers via phone call, SMS, WhatsApp, or other available communication channels to verify orders before dispatch.
Orders that cannot be verified may be delayed or cancelled.
Can I change my size after placing an order?
If your order has not yet been dispatched, we may be able to update the size without additional charges, subject to stock availability.
Please contact us as soon as possible for assistance.
Can I exchange my order?
Yes. Eligible exchange requests submitted within 3 days of delivery may be accepted in accordance with our Return & Exchange Policy.
To qualify for an exchange, products must be unused, unwashed, and returned with all original tags attached.
What if I ordered the wrong size?
If you ordered the wrong size and request an exchange after delivery, you may exchange the item in accordance with our Return & Exchange Policy.
The customer is responsible for the cost of returning the item to Fit Flare.
Once the returned item has been received and approved, Fit Flare will ship the replacement size free of charge.
Size exchanges are subject to stock availability.
What if I receive a damaged, defective, or incorrect item?
If you receive a damaged, defective, incorrect, or wrong-sized item due to our error, please contact us within 3 days of delivery and provide clear photos for verification.
Once approved, Fit Flare will arrange a replacement at no additional cost.
What is your Return & Exchange Policy?
Fit Flare operates a No Cash Refund Policy.
Eligible exchanges are available for damaged, defective, incorrect, or size-related issues in accordance with our Return & Exchange Policy.
Refunds will only be considered if Fit Flare is unable to provide a suitable replacement for a verified defective or incorrect item.
Can I cancel my order?
Orders may be cancelled before dispatch.
Once an order has been dispatched, cancellation requests may not be accepted.
Can I make changes to my order after placing it?
If your order has not yet been processed or dispatched, we may be able to update certain order details, such as size or shipping information.
Please contact us as soon as possible to request any changes.
How do I choose the correct size?
Please refer to our Size Guide before placing your order.
If you need assistance selecting the correct size, our support team will be happy to help.
Do you restock sold-out items?
Yes. Selected products may be restocked based on demand and availability.
Please check our website regularly for updates on restocks and new arrivals.
Is my personal information secure?
Yes. Customer information is handled securely and is used only for purposes such as order processing, delivery, customer support, and store operations in accordance with our Privacy Policy.
Do you offer international shipping?
Currently, Fit Flare delivers only within Pakistan.
International shipping is not available at this time.
How can I contact Fit Flare?
Phone: 0324-7185000
WhatsApp: 0324-7185000
Email: hellofitflare@gmail.com
Support Hours
Monday – Saturday
10:00 AM – 06:00 PM
If you have any additional questions, our customer support team will be happy to assist you.